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Frequently Asked Questions
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September 13 - 14

Below you will find a list of commonly asked questions.  If you do not see your question here, please contact dena@ccsaonline.com to get more information.  


WHAT IS A VIRTUAL CONVENTION?

A virtual convention is hosted entirely over the Internet.  It will allow attendees to access live and hear presentations from their computers.  Attendees participate through a conference website designed specifically for our virtual convention.  This is the site where you will watch classes, view presentations, and can interact directly live with the instructor with questions or comments during the class session.  

WHAT HAPPENS ONCE I REGISTER?

Once you register, you will receive a confirmation email.  We will send you updates and other information before we go live on Friday, September 11.  

ARE THE SESSIONS LIVE OR RECORDED?

All sessions (with the exception of our Keynote Speaker) will be Simulive.  This means our presenters have thoughtfully recorded the presentations to ensure the highest quality of experience at the end of the presentation, our presenters will be live answering questions and participating in moderated discussions.  

CAN I MEET WITH VENDORS AT A VIRTUAL CONVENTION?

Yes.  You will have access to our Exhibit Hall where you can live chat and meet leaders in the PYOP industry.  You will be able to download resources and set up meetings with our exhibitors.  You will have access to revisit all the booths through September 30, although live chat will only be available during open Exhibit Hall hours from Friday, September 11 - Monday September 14 (see schedule in preview guide).  

CAN I LISTEN TO THE CLASS RECORDINGS AT A LATER TIME?

Yes.  You will have free access to the class recordings (including the live Q & A segment) for up to one year after convention.  You can also sign in and download any presentations or resources throughout that time frame.  

CAN I CONNECT WITH PEERS AT CONVENTION?

Yes.  We are offering a breakout/round table discussions each night as well as a sponsored social hour.  There are also message boards, walls, and direct message options.  

WHAT TIME ZONE IS CONVENTION GOING TO BE STREAMED IN?

All events/classes will be streamed in EST (Eastern Standard Time)

CANCELLATION FEE:

Due to tight time frames, we do not accept cancellations. If you are unable to attend, you can offer to “sell” your registration to another CCSA member. The CCSA is not responsible for this type of transaction or the exchange of monies to do so.

We suggest that you post your listing on our Facebook Chatter site:  

www.facebook.com/groups/579919718731164/.

CLASS SELECTION:

  • You will NOT register for classes.  You will simply log on the day of convention and select the class in the current session that you would like to attend.  
  • There are 8 sessions total (4 per day) that have up to five classes running in each one.  With the exception of Session 5, which is Mike Michalowicz, our Keynote Speaker.  That will be your only selection during that session.  

CLASS LIMITS:

Unlike an in-person convention, the virtual convention allows us to fit anyone into the class they desire.  So, there are no limitations to the amount of attendees allowed in each class.  

WHAT IS INCLUDED WITH MY REGISTRATION?

The following is included with your registration:
  • Access to all classes - 8 live sessions with up to five classes to choose from each session (except Keynote - session 5)
  • Handouts for all classes
  • Entrance to the Virtual Exhibit Hall
  • Daily breakout sessions
  • Daily social hours
  • The CCSA and Exhibitors will be shipping items for each attendee including most class suppliers, supplier info, swag, and surprises.
  • Accessibility to all classes and workshops for one year

I FORGOT MY PASSWORD AND/OR USERNAME:

You will need to go to our sign-in page - https://www.engagez.net/CCSA2020#lct=entrance , and select Forgot Username/Password.  They will send you an email with instructions.  

WHO ARE THE EXHIBITORS ATTENDING?
The list will be updated as exhibitors register on the CCSA website Convention page.

HOW DO I LOG IN?
Once you register, you’ll be sent log in credentials (these are not the same as the ones you use for the CCSA website). You’ll also be sent a link to the site via email.

WHAT KIND OF TECHNOLOGY DO I NEED?
You can log in on any item that you can connect to the internet – laptop, desktop, tablet, or phone. We highly recommend using a computer for the best experience.  You can use any supported browsers including Google Chrome, Firefox, or Safari.  Internet Explorer is not recommended as some functions, such as chat, are not fully supported.  Live technical support is available throughout the day if you have any issues connecting.  

I’M NOT TECH SAVVY!
You don’t need to be. You’ll only need to know your log in credentials and the website. You’ll click on the link and you’ll see the list of options once you have signed in.

IMPORTANT INFORMATION REGARDING YOUR SWAG BOX!
  • All attendees will receive a CCSA Swag Box containing information and goodies from exhibitors.  The CCSA will be shipping our box directly to ALL attendees regardless of the country you are located in.  
  • Additionally, some exhibitors will be sending you most of your class supplies directly. These may be included in an order shipment from the supplier/distributor or they may be shipping separately. We will be sending a list of suppliers that you should be receiving prior to the start of convention along with the contact information if you do not receive your shipment.
  • Closer to convention start date, you will receive an email with a list of all the suppliers/shipments you should be expecting along with the direct contact information if you do not receive your shipment from that supplier.  


IMPORTANT – If you are located outside of the United States, you will need to contact Gare directly to set up shipping of your convention supplies. You can contact Jaime Prohaska - Marketing Manager, Gare inc. Jprohaska@gare.com to set this up directly.  


Still have questions?  Email dena@ccsaonline.com